Refund Policy

1. What This Policy Covers

This Refund Policy applies to any paid transaction processed through Bill Sherlock (“we,” “our,” or “the Service”), operated by FairBilling Advocate LLC. It explains when you are entitled to a refund, when refunds do not apply, and how to request one.

2. When We Issue Refunds

We will issue a full refund when any of the following apply:

• Duplicate or incorrect charge — you were charged more than once for the same report or charged an amount different from the price displayed at checkout.
• Technical failure — the Service failed to generate a usable report due to a technical issue on our end (e.g., processing error, timeout, or system outage).
• Material defect in the report — the report was materially wrong because of an error in our document parsing, pricing data, or analysis logic.
• Support review determination — a review by our support team finds that your situation was mishandled.

3. When Refunds Do Not Apply

Refunds are not issued in the following situations:

• No billing errors found — the product is an analysis of your bill, not a guaranteed savings outcome. A report that finds no errors is a complete, accurate deliverable.
• Disagreement with findings — you disagree with the report's conclusions, but the report does not contain a technical or analytical defect covered by Section 2.
• Provider refuses to adjust — the provider or insurer declines to issue a refund or adjust the bill. Our Service identifies potential errors; we cannot control provider billing decisions. If you need help disputing a charge with your provider, our FairBilling Advocate service can assist.
• Incomplete or unusable documents — you uploaded documents that were incomplete, blurry, heavily redacted, or incorrect, which prevented a complete analysis.
• Report already delivered — you have already received or downloaded a complete paid report, unless the report contains a material defect as described in Section 2.

4. How to Request a Refund

To request a refund, contact us through our contact page or email advocate@fairbilling.org. Please forward the restore link email you received when you unlocked your report, along with a brief description of the issue. We will review your request and respond within 5 business days.

5. Refund Method & Timing

Approved refunds are returned to the original payment method. Depending on your payment provider, refunds typically appear within 5–10 business days after approval.

6. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the effective date above. Material changes will be communicated via email or an in-app notice.

7. Contact

Questions about this policy or a specific refund? Reach us through our contact page or email advocate@fairbilling.org.